Shipping & Returns
SHIPPING, RETURN & EXCHANGE POLICIES
zainabsumu.com customers enjoy free same day shipping on all orders of $100 or more and hassle free returns!
Shipping to US and Canada
Zainab Sumu Primiitve Modern provides FREE standard shipping on ALL orders over $100 and same day shipping for orders received by 2pm EST!
We ship using USPS Priority or UPS Ground for domestic orders.
SHIPPING DESTINATIONS & SPEEDS
Zainab Sumu Primitive Modern ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Just because shipping is free, doesn't mean it should take a long time. At check out, you will typically see Orders below $100 are shipped at a flat rate of $9.95 for standard shipping and $24.95 for express shipping, so you can pick the option that works best for you. Expedited shipping is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.
Shipping to International Destinations
We ship to the following countries outside of the US and Canada:
• European Union Countries
• Hong Kong
• South Korea
• United Arab Emirates
• United Kingdom
The cost of shipping for international orders is based on carrier calculations. We will ship using the carrier selected during the checkout process (USPS, UPS, or DHL).
Please note that Zainab Sumu Primitive Modern is not held responsible for any taxes, duties, and customs fees due at the time of delivery. All taxes, duties, and customs fees are the responsibility of the buyer. Zainab Sumu Primitive Modern is not held responsible for any packages lost or damaged during transit.
Please contact us for international shipping to destinations not listed above or if you have any questions or concerns.
Returns and Exchanges
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from zainabsumu.com, you can return your qualifying item(s) for a full refund within 30 days of purchase. Returns must be unworn, unaltered, free of damage and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Zainab Sumu Primitive Modern offers a number of easy return options, including printer-free returns to UPS, UPS Pickups and more (subject to availability).
Please note that it typically takes about 7-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.
You also have the option to exchange an eligible item instead of returning it for a refund.
If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact Customer Service at email@example.com. WE will send you the pre-paid return label by email.
Still have questions? Feel free to contact us!