Shipping & Returns
Please note that while we will process orders at our regular schedule, your order may experience a delay in shipping due to current circumstances beyond our control. We will do our best to get your order to you as quickly as possible!
Shipping to US and Canada
We ship using USPS Priority or UPS Ground for domestic orders. We provide complimentary standard shipping on orders of $100 or more. Orders below $100 are shipped at a flat rate of $9.95 for standard shipping and $24.95 for express shipping.
Please allow 1-3 business days to process your order.
Zainab Sumu Primitive Modern is not held responsible for any packages lost or damaged during transit.
Shipping to International Destinations
We ship to the following countries outside of the US and Canada:
• European Union Countries
• Hong Kong
• South Korea
• United Arab Emirates
• United Kingdom
The cost of shipping for international orders is based on carrier calculations. We will ship using the carrier selected during the checkout process (USPS, UPS, or DHL).
Please note that Zainab Sumu Primitive Modern is not held responsible for any taxes, duties, and customs fees due at the time of delivery. All taxes, duties, and customs fees are the responsibility of the buyer. Zainab Sumu Primitive Modern is not held responsible for any packages lost or damaged during transit.
Please contact us for international shipping to destinations not listed above or if you have any questions or concerns.
Returns and Exchanges
If you are not 100% satisfied with your purchase, please reach out to us!
We accept returns or exchanges within 30 days from the date of receipt for store credit. Returned merchandise must be in new condition, unworn, unaltered, free of damage by the customer, and in its original packaging.
To best assist you, please email firstname.lastname@example.org with your order number before sending any merchandise back to us. We will issue a credit in the form of an e-gift card less the original shipping charge when the returned merchandise has been received and inspected. Unfortunately, we are unable to refund any shipping charges of the original order.
For exchanges, we will ship the replacement item(s) when the returned merchandise has been received and inspected. Zainab Sumu Primitive Modern reserves the right to deny refunds or charge a restocking fee for merchandise returned worn or damaged.
Once a return or exchange has been approved, please allow up to 7 days for your credit to be issued in the form of an e-gift card or for an exchange to be shipped.
Still have questions? Feel free to contact us!